Frequently asked questions

No minimum order and no box requirement: order loose pairs in the sizes your shop needs, or full and half boxes if that suits you better.

First you need to register as a professional and wait for your account to be approved. Once approved, you can view wholesale prices, add products to your cart and confirm your order. You'll receive a proforma invoice with the total amount including shipping and taxes.

Every order, including the first, comes with a pro forma invoice showing our bank details: you pay it by bank transfer and the order ships as soon as we receive the payment. For now this is the only way to pay remotely: there are no deferred payment terms and no payment on delivery. Card and cash payments are only possible in person at our warehouse in Elche (cash for amounts of less than €1,000, as required by law). We do not take card payments remotely and we do not send payment links.

Yes, you can freely combine different models, colours and sizes in one order. You don't need to order full boxes or fixed size runs.

If you are planning a large order, ask us.

When you place an order, we send you a proforma invoice including the product amount, shipping cost and applicable taxes. The order is confirmed once payment is received. This system lets you know the exact total cost before paying anything.

In mainland Spain your order arrives in about 24-72 hours, depending on the carrier (MRW, GLS, or OnTime), from the moment it leaves our warehouse in Elche.

We ship throughout the European Union, wherever FedEx or GLS delivers: usually in 3-7 days, at the carrier's rates. To France we ship with FedEx: usually 3-7 days, depending on how busy the carrier is, at its rates. Outside the European Union, please ask us.

Shipping to mainland Spain: EUR 11.50 net if the order goes in a single parcel; from 2 parcels, EUR 10.00 net per parcel (2 parcels, EUR 20.00). Shipping is charged separately from the product prices and is shown on the pro forma invoice. Balearic and Canary Islands: please ask us for the shipping cost. We ship throughout the European Union, wherever FedEx or GLS delivers: usually in 3-7 days, at the carrier's rates.

Yes, you can visit our warehouse in Elche (C/ Almansa 65, Unit 3 — 03206 Elche, Alicante, Spain) and pick up your order in person once it's ready. This saves you shipping costs and allows you to see the products directly.

Yes, you can send your own logistics company or carrier to collect the goods from our warehouse. You just need to provide us with the carrier details to coordinate the pickup.

We do not accept returns, except for manufacturing defects or a mistake on our part. Visible defect or damage: tell us with photos within 48 h of receipt; hidden defect, within 30 days of delivery; always before sending anything back. If the damage happened in transit, also note it on the carrier's delivery note when you receive it. If the mistake is ours, we cover the cost of the return and of reshipping.

If you detect a manufacturing defect, contact us with your order number and photos of the defect: within 48 hours of receipt if the defect is visible on receipt, or within 30 days of delivery if it is hidden, and always before sending anything back. We will review the case and guide you through the return or replacement process.

Write to us via the contact form, by email or on WhatsApp with your order number and photos. Please don't send anything back before talking to us: if the return applies, we'll give you the address and tell you how to send it.

Calzados JAM is a wholesale footwear distributor exclusively for professionals. Self-employed professionals, companies (Ltd., Corp.), intra-EU customers (with a VAT number) and non-EU customers can register. We do not sell to consumers.

Complete the registration form with your business details, billing and shipping address, and attach your tax documentation (tax ID, self-employment certificate, etc.). We'll review your application and send you an email when your account is approved.

We review registration requests within less than 24 business hours. Once approved, you'll receive a confirmation email and be able to access the catalogue with wholesale prices.

It depends on your customer type:

• Self-employed: self-employment certificate or tax authority document
• Company (Ltd., Corp.): company tax ID
• Intra-EU: valid VAT number (automatically verified via VIES)
• Non-EU: tax documentation from your country

Wholesale prices are only visible to registered and approved customers, because we only sell to professionals. Register to see prices and place orders.

A large part of our catalogue is footwear made in Spain, especially in Elche, the capital of Spanish footwear. We also carry selected international brands. You can check the country of origin on each product page.

We offer a complete catalogue of footwear for women, men and children: shoes, sandals, boots, ankle boots, trainers, loafers, platforms, ballerinas and more. We work with multiple brands and update the catalogue each season.

Our size range varies by category:

• Women: 35-42 (EU)
• Men: 39-47 (EU)
• Children: 20-38 (EU)

Each product page shows the size range that model is made in.

The sizes shown on each product page are the range that model is manufactured in, not units in the warehouse. When we prepare your order we confirm availability and, if a size were missing, we let you know before shipping. If you need to secure a specific quantity, get in touch and we will confirm it for you.

We update the catalogue with spring-summer and autumn-winter collections each season. New styles appear in the New Arrivals section so you can discover them easily.

Herederos de José Aguilera Moreno S.L. (Calzados JAM) is a family business founded in 1995 in Elche, Alicante — the heart of Spain's footwear industry. We design our own models and have them made in partner factories; we also distribute footwear from other brands. Over 30 years of experience back us. Learn about our story.

Yes, you can visit us at C/ Almansa 65, Unit 3 — 03206 Elche, Alicante, Spain. You can see products in person, place your order and take with you whatever we have in the warehouse. Our opening hours are Monday to Thursday 9:00-14:00 and 16:00-19:00, and Friday 9:00-14:00.

You can reach us via:

• Phone: +34 966 673 439
• WhatsApp: +34 644 299 700
• Email: info@calzadosjam.es
• Form: Contact form

Hours: Monday to Thursday 9:00-14:00 and 16:00-19:00, Friday 9:00-14:00.